Continue reading until the end of this article to discover some of the top chat plugin choices for WordPress if you are interested in adding an online chat tool to your WordPress site.
When building or revising your website, it’s important to consider different options to ensure your visitors are satisfied, as they are your potential customers whom you aim to attract.
Adding personal elements to your website can lead to a significant increase in conversion rates. An illustration of this is content creators who take a personalized approach to engage with their audience.
If you aim to provide a website with a personal touch, nothing beats using online chat.
This tool enables you to offer excellent assistance to website visitors, addressing their needs, which is beneficial for both potential and existing customers.
If your website is built on WordPress, there are multiple online chat tools available for you to select from.
Here are our five instructions!
Indications for Using Online Chat Tools on WordPress
Many business owners are concerned about incorporating an online chat tool on their website due to its potential to increase sales conversions.
By providing a chat feature, you can respond to inquiries immediately, creating a pleasant and trustworthy atmosphere for customers until they are prepared to make a purchase.
Here are five online chat tool recommendations that can be integrated with WordPress to assist you in selecting the best option for your business.
1. Online chat service
LiveChat is an effective online chat tool designed to offer a user-friendly experience to both website visitors and customers, as well as to you and your team.
LiveChat greets customers with an attractive chat box that is easily accessible with just one click. After the conversation, customers can provide feedback and rate their experience.
The tool comes with numerous intriguing features, enabling you to:
- You can interact with customers proactively instead of waiting for them to reach out to you. Taking the initiative can lead to a more positive customer experience.
- Customize the chat window.
- Manage all discussions in one interface.
- Monitor the duration the customer is waiting for a reply, as each interaction is marked with colored circles.
- Retrieve a comprehensive record of past discussions.
LiveChat is a user-friendly tool that offers numerous advantages, but keep in mind that the cost can fluctuate based on your team size.
JivoChat is a communication tool.
JivoChat’s chat offers various features that can boost conversions and enhance customer satisfaction.
The tool offers visitor tracking, communication options, language translation, mobile application, and more.
JivoChat enables you to link your Facebook, Telegram, and Viber accounts to merge various channels on a single platform, offering a seamless experience for visitors to your website.
The tool is available for free for up to 5 members with restrictions, but provides a complete trial version for the initial 14 days after signing up.
SnapEngage
SnapEngage, similar to JivoChat, provides an omni-channel chat tool that allows you to engage with both potential and existing customers across various platforms such as Facebook and Twitter.
This tool enables you to view the text typed by your visitors before they send the message, leading to quicker responses.
Users have the option to receive links from their team using the “plug to me” function.
SnapEngage provides a 7-day trial at no cost. Following this period, pricing begins at $16 per user per month, with a requirement of at least three users.
4. Zendesk Chat
Zendesk Chat provides customizable and stylish themes and layouts for chat boxes, along with the ability to monitor chat performance using robust analytics and customer satisfaction information.
You will also be able to use different prompts for online chatting.
If a visitor spends over a minute on a page, the chat window will pop up automatically with a greeting, facilitating interaction with potential customers.
An AI bot can be utilized to automate tasks when your chat service is unavailable.
You can begin with the free Lite plan for a simple version, while premium plans for bigger teams begin at $14 per user/month.
Five. Chat on WhatsApp
Visitors can reach out to you directly using WhatsApp Chat by clicking on a button, link, or online form.
WhatsApp Web will open a new chat with the client or redirect it to a particular WhatsApp group after initiating the conversation request.
Unlike other options mentioned, it’s important to note that with WhatsApp Chat, you cannot engage with visitors directly on your website.
As the app is highly popular in Brazil, it is important to assess its suitability for your visitors.
Selecting the optimal online chat solution for your website
When looking for more information on the topic, you can discover numerous online chat tool choices available for WordPress.
We are discussing a solution to attract users to your website, whether they are new visitors or existing customers of your brand.
Therefore, carefully consider the options we suggest or other options that interest you to ensure you select one that truly provides a positive experience for your audience.
If this article provided value, please consider sharing it with fellow business owners to help them enhance their customer experience.
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